if something goes wrong with your order, you could get your money back. Click and it’s paid for with peace of mind with Visa!*

If you’ve bought something online with Visa which was delivered broken, was not what you purchased or was not delivered, you could get your money back.

What is a chargeback?

When and how does it work?

How do I request a chargeback?

If your merchant doesn’t want to refund you, contact your bank immediately and state your wish to make a claim through the chargeback scheme. All you have to do is file for a dispute form with your bank or the competent body.

For additional information, please contact your bank.